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🔒 Privacy Policy – HERO Client Rescue LLC

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At HERO Client Rescue LLC, we are committed to protecting the privacy and personal information of our members, clients, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with U.S. laws and best practices.

1. Information We Collect

We collect personal and transactional information necessary to provide emergency medical services and manage membership accounts, including:

  • Full name

  • Contact details (email, phone number, address)

  • Date of birth (for dependents/memberships)

  • Payment and billing information

  • Membership plan details and history

  • Communication and service history

  • Limited technical data (e.g., IP address, browser type) for site performance

2. How We Use Your Information

We use your information to:

  • Process payments and manage subscriptions

  • Verify membership status during emergencies

  • Coordinate and document ambulance or air transport services

  • Communicate important updates or service notices

  • Comply with legal or regulatory obligations

  • Improve our services and customer experience

We do not sell or share your personal data with third parties, except trusted providers such as payment processors and dispatch support systems required to deliver our services.

3. Data Security

All data is stored securely using encrypted systems. Sensitive data such as payment details are handled via PCI-compliant third-party payment processors. Only authorized personnel have access to your records.

4. Member Rights

Members may:

  • Request a copy of their data

  • Request updates to incorrect or outdated information

  • Request account cancellation and deletion of personal data (unless legally required to retain)

To make such requests, contact us at:
📧 support@heroclientrescue.com

5. International Payments

Although we serve clients globally, HERO Client Rescue LLC is a U.S.-registered company. All data processing is done in accordance with U.S. law.

6. Policy Updates

We may update this policy from time to time. The most current version will always be published on our website.

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